Noah Fleming
Author
Pub. Date
2022.
Language
English
Description
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service...
Author
Pub. Date
2022.
Language
English
Description
Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service professionals lack specific training and understanding. In this short course, join customer strategy expert Noah Fleming as he helps you...
Author
Pub. Date
2019.
Language
English
Description
Lost customers are not lost causes. Learn why customers leave—and how to win them back.
It can be frustrating to lose a customer, especially when you’ve spent a significant amount of time, money, and energy acquiring them. But lost customers are not lost causes. In fact, it’s often easier to win back a lost customer than seek out a new one. Join bestselling author and customer relationship consultant Noah Fleming, as he explains why customers...
Author
Pub. Date
2018.
Language
English
Description
Learn how data-driven sales management can improve prospecting, boost customer retention, and help managers track performance.
There has been a shift in modern management thinking. Managers are no longer relying on gut feelings and unquantifiable milestones, but on measurable activity and progress. Data-driven management helps sales managers understand what their teams are doing and where they stand, and helps salespeople understand how they can...
Author
Pub. Date
2018.
Language
English
Description
Discover how to succeed in retail sales management. Learn strategies and tips that can help you develop a top-notch team and create a consistent experience for your customers.
When done right, retail sales management can be uniquely rewarding. As a store owner or leader of a retail team, you have the opportunity to positively impact the lives of both your customers and your employees. In this practical course, Noah Fleming shares strategies and tips...
Author
Pub. Date
2018.
Language
English
Description
Discover what it takes to succeed in a retail sales job. Learn about dressing for success, developing rapport with your boss and coworkers, and dealing with difficult customers.
Retail sales may seem like a straightforward gig, but the job is more challenging than it seems. In this course, Noah Fleming discusses the foundational skills required to be successful in the ever-changing, exciting world of retail. Noah covers such topics as dressing for...
Author
Pub. Date
2017.
Language
English
Description
Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.
What's the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this course, customer strategy expert Noah Fleming shows how to develop a customer retention strategy that helps you keep your customers loyal. He shares...
Author
Pub. Date
2017.
Language
English
Description
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly...
Author
Pub. Date
2019.
Language
English
Description
Build customer loyalty. Learn how to identify and retain your most valuable customers and keep them loyal for life.
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty—those positive feelings that customers have about your brand—is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling...
Author
Pub. Date
2018.
Language
English
Description
Find out how to succeed in retail sales. Learn techniques to increase sales and keep customers happy.
Retail success starts and ends with your sales team. A consistent and positive sales approach keeps the business steady and customers happy. This course is all about building the foundations for success. Instructor Noah Fleming looks at how to deliver and maintain a powerful customer experience, mitigate the factors that impact retail sales, and...
Author
Pub. Date
2021.
Language
English
Description
Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.
For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to them!) are critical to doing your job well. In this course, instructor Noah Fleming covers the skills you need most when engaging with your customers. Noah explains how to find the right tone and how reading...
Author
Pub. Date
2021.
Language
English
Description
Learn how to define, create, and measure customer value.
If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer...